Questions

We've listed the answers to the questions we're asked most frequently below, click on the question to go to the answer.

Why do I need humyo.com?

humyo.com gives you the power of the whole world's Internet and mobile phone networks to store, access, share and reach your information - no matter where you are.

Leaving your data at home or at the office isn't flexible. Taking your files around with you in your pocket or on your laptop leaves you prone to problems such as loss, theft or damage. These devices get stolen or mislaid every day.

humyo offers storage which is always there and always available. You never lose a file with humyo - it's impossible. And no file on humyo is ever beyond your reach. So if you're tired of digital data being treated as disposable as a ballpoint pen and you'd like to keep it forever, humyo can do that for you no problem.

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How much storage space do I get?

Our Premium account for home use comes with 100GB of space which is enough for most people's needs. Business and free accounts come with different space allocations - check the product pages for more information.

You can get more space by purchasing upgrades for your account. There is no limit to the amount of space you can add - we have a cluster of servers big enough to deal with an incredible volume of data and our server system is highly scalable so push us and we get bigger. Simple.

Find out more about our plans & pricing.

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How secure are my files?

The platform takes all possible security measures to ensure the security of user data including 256-bit encryption, firewalling, and a partitioned network (the file servers are not publicly accessible). In addition, a permissions structure which requires specific permission to view a file is in place at humyo to guard against software bugs.

The servers are hosted in a former gold bullion vault. You can imagine how seriously the Bank of England guards its gold. Now, we can offer you exactly the same protection for your files because we run the building.

Read more about how we look after your files.

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How can you offer free storage? What is your business plan?

We offer premium upgrades which you can purchase to increase the capacity and capabilities of our standard free account.

There is no obligation to purchase a premium upgrade, customers who don't want or need the premium services can continue to enjoy our service, free of charge.

Find out more about our plans & pricing.

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Can people at humyo/your partners see my files?

Files are not stored in a simple directory on a server, but distributed across storage servers using a proprietary platform. A file on a server has just a number, so it would not be possible to know what software to open that file with, or to differentiate your file from any other user's file without referring to the main database which holds this information.

The web interface does all this for you, but since we cannot login as you (because we don't store your password only a checksum of it) it would be a laborious job for anyone here to look at your files as it would be necessary to manually convert each one into it's id number, find which server that id is stored on, then retrieve it from the server and rename it.

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Who owns humyo.com?

humyo.com is an independent group of UK web hosting industry veterans and investors.

You can find out more about us on our company information page.

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What happens to my data if you guys disappear/go out of business?

We have no intention of disappearing and it's certainly not on the cards for the foreseeable future as we are a well funded stable company.

It's right to be cautious where your important data is concerned though which is why we recommend you install our humyo SmartDrive which will keep a copy of your humyo files on your computer - meaning you'll always have you own copy of your data in case we ever let you down.

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How can I close my humyo.com account?

If decide you no longer want your humyo.com account, you can close it from the My Account section. You will need to remove any files and data from your account before you can close it.

We'd be sorry to see you go, consider checking our help centre for solutions any problem you are having and remember that you can keep your free account open for as long as you want without penalty.

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You mention mobile phones on your site, how do they work with humyo.com?

The Internet is changing and increasingly people like to access files on phones. When you access humyo on your mobile phone, we automatically tune the stream of your multimedia files to match your particular phone's display.

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Will use of the service count towards the usage limit on my broadband/Internet connection?

If you upload or download to or from your online storage space using your broadband connection, the data transferred will count towards any transfer limit you have with your broadband package.

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Is it possible to access my space via FTP?

We have no plans to support FTP but we do offer WebDAV access to your storage space. WebDAV is similar to FTP but more secure. You'll need a WebDAV client such as DataFreeway, then just connect to https://dav.humyo.com.

You can also install the humyo SmartDrive which allows you to access your humyo storage space like a regular drive on your computer enabling you to drag and drop files to and from it.

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How do I publish my files online with humyo.com?

Go to Link or Embed, then paste the link or embed code shown into your page or email. When you choose the Embed option, a media player is automatically embedded into the web page.

You can easily use humyo with Facebook, MySpace, Yahoo 360, Xanga, Hi5, Friendster and Blogger.

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How long do you keep my files for?

As long as you want - there is no limit.

If you don't use your free account for 90 days, we'll send you messages to check that you still want it, if you don't respond we will remove your files to maintain the performance our service. If you have a Premium or Workspace account, we'll never remove your files regardless of whether you login.

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